The Six Key Steps to Handle a Tech Support Call: Customer Service Training 101
6:52
YouTubesoundtraining.net
The Six Key Steps to Handle a Tech Support Call: Customer Service Training 101
https://www.doncrawley.com There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including ...
89.7K viewsDec 8, 2012
Technical Support Tips
The Six Steps in a Successful Tech Support Session: Customer Service Training 101
6:31
The Six Steps in a Successful Tech Support Session: Customer Service Training 101
YouTubeDon Crawley, Author of The
239.7K viewsApr 8, 2013
🔥 Active Directory Training for Beginners | Help Desk and Technical Support
25:58
🔥 Active Directory Training for Beginners | Help Desk and Technical Support
YouTubeSkillsBuild Security
336.3K viewsMar 22, 2022
Most Common IT issues and Solution | 100% Troubleshooting steps for All technical issues.
6:13
Most Common IT issues and Solution | 100% Troubleshooting steps for All technical issues.
YouTubeTeach Me Cloud
3.3K views4 months ago
Top videos
Mock Call #21: Technical Support Sample Call
6:13
Mock Call #21: Technical Support Sample Call
YouTubeJeline Bracamonte
94.9K viewsMay 19, 2022
Mock Call Practice: Tech Support Help from Call Center Experts
5:02
Mock Call Practice: Tech Support Help from Call Center Experts
YouTubeSingle Step English
64.3K viewsMar 26, 2023
How to Handle Tech Support Calls - Beginner Tips
12:55
How to Handle Tech Support Calls - Beginner Tips
YouTubeRea Ninja
112.9K viewsOct 10, 2018
Technical Support Fails
😂 Times People Messed Up Their Tech SO Badly, Tech Support Couldn't Even! 🤯💻
10:17
😂 Times People Messed Up Their Tech SO Badly, Tech Support Couldn't Even! 🤯💻
YouTubeHumor Sweet
14.6K views5 months ago
When Tech Support Goes Wrong! 😂 | Kami Zone
1:00
When Tech Support Goes Wrong! 😂 | Kami Zone
YouTubeKami Zone
1.4K views1 month ago
Computer as Footrest!? IT Fail! - r/talesfromtechsupport
1:11
Computer as Footrest!? IT Fail! - r/talesfromtechsupport
YouTubeKiruma
1K views5 months ago
Mock Call #21: Technical Support Sample Call
6:13
Mock Call #21: Technical Support Sample Call
94.9K viewsMay 19, 2022
YouTubeJeline Bracamonte
Mock Call Practice: Tech Support Help from Call Center Experts
5:02
Mock Call Practice: Tech Support Help from Call Center Experts
64.3K viewsMar 26, 2023
YouTubeSingle Step English
How to Handle Tech Support Calls - Beginner Tips
12:55
How to Handle Tech Support Calls - Beginner Tips
112.9K viewsOct 10, 2018
YouTubeRea Ninja
The Six Steps in a Successful Tech Support Session: Customer Service Training 101
6:31
Find in video from 03:25Example of Support Call
The Six Steps in a Successful Tech Support Session: Customer Servi…
239.7K viewsApr 8, 2013
YouTubeDon Crawley, Author of The Compassionate Geek
I Answered Your Best Tech Support Calls!
19:40
Find in video from 00:47Press One for Tech Tips
I Answered Your Best Tech Support Calls!
1.7M viewsSep 26, 2021
YouTubeLinus Tech Tips
Sample Conversation - Live Chat Tech Support
2:25
Sample Conversation - Live Chat Tech Support
69.7K viewsOct 23, 2018
YouTubeMagellan BPO
Call Center Conversation #08 what tech support is really like part 2
10:11
Call Center Conversation #08 what tech support is really like part 2
240.3K viewsDec 22, 2019
YouTubeHipronary School #Callcenter
15:39
Call Center Conversation #08 what tech support is really like
410.1K viewsApr 8, 2019
YouTubeHipronary School #Callcenter
10:58
Call Center Conversation #10 what tech support is really like
150.9K viewsApr 19, 2020
YouTubeHipronary School #Callcenter
4:10
Every tech support call ever
262.3K viewsAug 8, 2019
YouTubeIT Python
2:34
How To Contact Microsoft Support (2026) (Step By Step Guide)
4.1K views4 months ago
YouTubeYour Fix Expert
1:48
How To Contact Microsoft By Phone | Get Live Support (2025)
1.5K views8 months ago
YouTubePhone Transformer
0:56
UPDATED 2026! How To Contact Microsoft Technical or Customer …
2.5K viewsMar 4, 2025
YouTubesubscribe if i helped you :)
3:35
Find in video from 01:25Single Contact Customer Service
Effectively Respond to Customers’ Complaints with Technical Support
1.1K viewsJun 23, 2022
YouTubeDon Crawley, Author of The Compassionate Geek
0:45
How to Spot a Tech Support Scam Call Quickly?
9 views8 months ago
YouTubeAsk About Tech & Tips
26:32
Find in video from 01:29Calling a Customer Service Representative
Real Talk #16 - Calling tech support
86.9K viewsDec 22, 2017
YouTubeCulips English Podcast
14:38
Find in video from 12:40Transferring Chats and Calls
Web Chat Tips and Techniques, Chat Support, Non Voice Custome…
160.2K viewsJan 1, 2021
YouTubeRea Ninja
1:51
How to Contact HP Technical Support (2025)
412 views8 months ago
YouTubeCheckmark Tutorial
6:06
Find in video from 00:39Step 1: Thank You for Calling Tech Support
Help Desk and Customer Service Call Handling Procedures
16K viewsApr 14, 2018
YouTubecobuman
1:09
Calling Tech Support 💻📡Daily English Conversation Practice #englishfor…
1.4K views6 months ago
YouTubeEnglish Conversation Journal
14:05
Find in video from 12:38Wrapping Up the Call
13 tips how to improve your customer support
263.8K viewsFeb 13, 2020
YouTubeProvide Support Live Chat
19:11
Find in video from 00:14Waiting for Tech Support
Tech Support Phone Call RP [ASMR]
62.3K viewsMar 4, 2019
YouTubeCalmingEscape ASMR
4:20
Customer Service Calls In Real Life
332.4K viewsApr 3, 2020
YouTubeBest,
16:13
Zendesk 101: How to use Zendesk for customer support
54.4K viewsApr 15, 2025
YouTubeZendesk
12:13
What Does A Tech Support Agent Do? | Call Center Accounts Series …
13.7K viewsSep 22, 2023
YouTubeMetacom Careers
0:56
UPDATED 2026! How to Contact Microsoft Support Live Chat
8.8K viewsOct 30, 2024
YouTubeMiguel & Lucca Tutorials
21:08
Find in video from 02:44Using the Desk Call
Steps you need to take before you call Rinnai Technical support
8.3K viewsMar 27, 2021
YouTubeThat Tankless Guy
2:44
Customer Support Specialist : Fundamentals of Providing Techni…
234 viewsJun 14, 2023
YouTubeLearnCity
2:04
Fake Tech Support Calls Explained: How to Spot & Avoid Scams
79 views7 months ago
YouTubeLearnEveryone
See more videos
Static thumbnail place holder