Avaya Agent - Search Videos

Using Avaya Workplace App to make outbound calls

YouTubeCTI Solutions

Using Avaya Workplace App to make outbound calls

If an agent received a phone number via SMS into the inbox of their smartphone(Apple or Android), by selecting the number via a continuous press, the Avaya Workplace app will be listed. Upon selection, the WorkPlace app pops with the phone number already having been dialled. Upside is that the caller ID of the company can be sent as well as ...

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