Effective customer retention strategies not only boost repeat purchases but also increase lifetime customer value and strengthen a brand’s reputation in ...

Consumer credit provider Affirm has expanded its partnership with Wayfair, bringing its financial products to approved shoppers in the UK and Canada.

When Steed Upholstery went into voluntary liquidation last autumn (just as it reached 60 years of business), the industry mourned the loss of yet ...

The Furniture Industry Research Association (FIRA) has launched a new industry-wide survey to gather key insights into the ...

Joining as Dunelm’s chief customer officer in early March, Laura Harricks will continue to drive the retailer's focus on the customer, bringing with ...