In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

When you look at the modern business environment, you will see how growth no longer depends only on marketing reach or ...

A well-maintained customer relationship management system is the heartbeat of a thriving coaching business. A CRM houses customer data, but it should also tell the story of your relationships, your ...

Across the globe, pioneering organizations are harnessing the power of AI and agents to enable smarter, faster decisions, and take action to deliver meaningful business outcomes. The rise of AI and ...

Abhishek Singh, a seasoned Competency Head - Microsoft, leverages Microsoft technologies to drive pr... Running a business in 2026 feels like steering a ship through fast, unpredictable tides.

More college students are using AI chatbots to help them with their studies. But data recently released by an AI company shows they're aren't the only ones using the technology. College students are ...

Here's what I want to tell you that I'm sure you already know but don't have the guts to say aloud: Your CRM isn't broken — your team just never uses it. I hear these type of complaints from most of ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

Kara Alaimo is an associate professor of communication at Fairleigh Dickinson University. Her book “Over the Influence: Why Social Media Is Toxic for Women and Girls — And How We Can Take It Back” was ...