Smartsheet names new chief customer officer while Gradial and Zeno Power add to their senior leadership in the latest tech ...

Starbucks CEO Brian Niccol has launched the Green Apron Service initiative, aiming to serve customers their order in four ...

Brieanne Yuchasz, who spent 22 years in 12 roles at Microsoft, reaching a chief of staff position. Now, she helps other navigate career change.

That would be South Korea, where Starbucks last week announced a big change: customers are no longer be allowed to bring and ...

CEO sets a new service goal for baristas in order to improve in-store experience for customers, changes happen at stores across the U.S.

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

Starbucks is closing all 96 Pick Up–only stores by 2026, shifting to more traditional cafés with added seating and a cozy ...