SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Jim Eckes says that when he founded telecom business TieTechnology in 2006, customer service was “truly a miserable experience.” When artificial intelligence tools started popping up nearly two ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

While mostly hoping to slash the agency, there is one part of the Internal Revenue Service where President Trump is seeking to significantly add staffing: customer service. While the White House is ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.