Chat Bots3h
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre. Contact Centre outsource ...
Chat Bots3h
The future of customer service: AI’s impact on contact centre agents
Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...
Chat Bots3h
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing a profound transformation.
Chat Bots22h
Survey Reveals Insightful Customer Preferences for Contact Centres
TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres ...
Chat Bots22h
Beko Europe Starts Recruitment Drive for extra Contact Centre Staff
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. contact centre recruitment ...