Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Is customer feedback relevant in all situations? While feedback is helpful in development efforts, its implementation very ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

A new book, “The Augusta Principles,” explores how the Masters shares something in common with the most respected brands in ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

How are logistics leaders supposed to think about the promise of a still-developing technology as they plan their software ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented ...

With bank branches increasingly closing - some 163 this year so far - and a rising number of branchless challenger banks, it ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.