Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

Is customer feedback relevant in all situations? While feedback is helpful in development efforts, its implementation very ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Elevate your business identity with small business branding strategies. Uncover secrets to enhance and transform your brand ...

Communities succeed when they are intuitive and appealing. Today's users expect modern features: chats, group rooms, events, ...

Consolidated Communications has announced the uniting of its residential, business and wholesale services under the brand ...

Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.

A reduction in the price of a pint of Guinness is among a host of changes Cheltenham have announced aimed at further ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...