Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The UAE’s tech-forward market has proven fertile ground for Voxtron’s expansion. “Companies here are proactive and open to ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

As technology affects nearly every part of daily life, the Scranton Police Department has kept up, using tools to facilitate ...

Scher is the face of JPMorgan’s $200 million investment in the city of Detroit following its bankruptcy in 2014. He developed ...

Detroit Mayor Mike Duggan (left) shakes hands with Peter Scher, then global head of corporate responsibility for JPMorgan ...

Sanford Health is launching virtual care services to 27 Good Samaritan skilled nursing and assisted living facilities in South Dakota, with plans to ...

Five9 (NASDAQ:FIVN) has been analyzed by 6 analysts in the last three months, revealing a diverse range of perspectives from bullish to bearish. The table below offers a condensed view of their recent ...

Tucson Medical Center is the first hospital in Southern Arizona to launch an app that will allow a person to visit face-to-face with a doctor over a smartphone. “Today’s patients are increasingly ...

Graid Technology announced an agreement with Intel Corporation to enter into a license agreement granting Graid Technology ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

CNTA will hold its annual Oyster Roast & Lowcountry Boil fundraiser at 6;30 p.m. Saturday, Oct. 11, at the Palmetto Golf Club ...