To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

Gas Networks Ireland’s commitment to going above and beyond for consumers is yielding tangible results for the organisation ...

The automaker said in a statement that 'contact information' was procured, but not 'financial or sensitive personal' data.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM ...

Sobot, an innovative AI customer contact solution provider, has released the latest testing results of its updated Sobot AI.

More restaurants are investing in the human side of dining again. But staffing, training and a big generation gap are making ...