Building a strong customer base is great, but building a referral fan base is transformative. Companies that master ...

SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

Join Dennis Wakabayashi, The Global Voice of CX, Fanie Vos from LIPCO Business and others to explore ‘The Big Shift’ beyond traditional call centres, mastering omnichannel, and how to leverage AI and ...

SASKATOON, SK / ACCESS Newswire / October 16, 2025 / Creative Compliments™, Saskatchewan’s leading provider of gift baskets ...

In today’s rapidly evolving financial landscape, the integration of Generative Artificial Intelligence (Gen AI) has become ...

Nav Bhatia’s inspiring journey from janitor to successful car dealer shows how hard work and kindness can turn struggles into ...

Business is not just about transactions — it is about people. And people thrive on connection, trust, and meaningful ...

Partnership-based lending in India is born out of two things: the crucial need for lenders to expand their footprint beyond ...

WINSTON-SALEM, NC / ACCESS Newswire / October 14, 2025 / Retail fixture leader Imageworks Display© will unveil a dramatically ...

Knihobot, a Czech company has revolutionised the selling of secondhand books, and is now expanding across Europe.

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...