When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

More than 250 million customer service and support records were exposed by Microsoft over a two-day period in December 2019 due to a server misconfiguration. Since the records weren’t secured with any ...

Microsoft disclosed today a security breach that took place last month in December 2019. In a blog post today, the OS maker said that an internal customer support database that was storing anonymized ...