Cluster Reply, the Reply company specialised in digital platform solutions leveraging Microsoft technologies, has partnered ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

A prominent US senator has called on the Federal Trade Commission to investigate Microsoft for “gross cybersecurity ...

Cybercriminals are using a brand new phishing-as-a-service (PhaaS) platform called VoidProxy to steal people’s Microsoft 365 ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

Microsoft said it has disabled services to a unit within the Israeli military after a company review had determined its ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

CallTower, a recognized leader in the Contact Center as a Service (CCaaS) market, today proudly announces the launch of its latest innovation, Ascend Teams Contact Center. Designed to meet the ...

Leading FinOps automation platform extends rate optimization support to include Amazon Web Services (AWS), Google Cloud, and ...

The latest American Customer Satisfaction Index (ACSI) poll also finds that Samsung leads TV, appliance, and vacuum ...

Atlassian said the decision reflects the company’s core philosophy. “The decision to EOL Data Center products is core to ...

This week, Microsoft hit RaccoonO365, Colt Technology Services, Finland charged a U.S. citizen in Vastaamo hack.