Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

The Zappix Intelligent Engagement platform helps organizations boost engagement, increase first-contact resolution, reduce handling times, and streamline operations with its Visual IVR, Intelligent ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Zappix, a provider of visual interactive voice response (IVR) technology for smartphones, now offers out-of-the-box, multilanguage support and localization, allowing companies to provide visual IVR ...

KANSAS CITY, Kan.--(BUSINESS WIRE)--Partner Meeting – Computer Instruments, Inc. (CI) – a seasoned innovator and leading developer of Cloud and Premise based voice portal solutions (IVR) for the ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

Question: “I have seen various things in print lately about voiceXML and was wondering how we could benefit from this technology inside our own company. We have a very active IVR system that handles ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call centre fraud detection to all ...

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...

EDIE's been part of the Gulf Coast Educators Federal Credit Union for decades, and she's getting a tech makeover that will make her a fixture in the credit union and its public persona for years to ...