Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Technology offers rookie customer service staff chance to hone their pacification skills on non-humans before being posted to the frontline A company in Japan has turned to artificial intelligence (AI ...

As a startup founder, effective communication and negotiation skills are arguably the most important skill for success. This short guide provides valuable insights and tips derived from our ...