In the workplace, feedback from employees is a vital tool for a leader's growth and improvement. However, the way a leader ...

"There's no box on our forms that says 'Are you using AI?' but it is an expectation," Alicia Pittman, BCG's global people ...

Employee engagement surveys fail to capture the fast-paced dynamics of today's workforce. We need better tools.

Human resources and finance software giant Workday Inc. today announced the acquisition of Sana Labs AB, an artificial ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

Redefining corporate communication. Do you want to foster an inclusive workplace where every employee’s voice matters?

Ascension has reached its highest nurse retention rate in five years — 81.96% — aided by its employee feedback tool Always On Listening, or AOL. The tool helps address the “pebbles” in people’s shoes, ...

When assessing AI risk, organizations often focus on the most complex threats: algorithmic bias, intellectual property concerns or emerging regulation. But one of the fastest-growing and most ...

Even in this narrow view, AI can still boost engagement for high-potential employees. For example, if your best salesperson ...

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...