As customer journeys migrate into LLMs, you need new ways to track behavior. Here’s how LLM tracking tools approach the ...

Explore the world of marketing automation and revolutionize your approach. Learn how to optimize strategies that drive growth ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Chargebee, a leading software firm specialising in revenue management and customer retention, has acquired AI-first customer tracking platform Trainn. This marks Chargebee's second acquisition within ...

Health insurance isn’t always the most intuitive to navigate. That’s what Cigna Healthcare hopes to change with the introduction of six new digital tools for members. Cigna Healthcare, the health ...

Point-of-sale (POS) software is a digital system designed to help businesses process sales and manage transactions efficiently. It acts as the central hub where payments are completed, receipts are ...