To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

ChatGPT's "Instant Checkout" feature lets consumers make purchases on single items without having to leave the app.

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

VANCOUVER, BC, Sept. CNW/ - Comm100, the AI-powered customer engagement platform trusted by leading enterprise organizations, is proud to unveil three intelligent solutions that eliminate operational ...

HSBC has been awarded an ‘advanced’ mental health accessible rating by the Money and Mental Health Policy Institute.

Omnichat, a leading omnichannel AI customer experience platform, recently hosted its Commerce Leadership Forum 2025 Series at ...

Executives in enterprise and public sector organisations rank customer experience and retention, then revenue growth and cost ...

Now, you can buy products instantly within ChatGPT, called Instant Checkout, OpenAI announced Wednesday. As the name implies, the feature enables users to place an order directly within a conversation ...

Budget airlines operate point-to-point routes without the hub networks that allow larger airlines to reroute passengers. Novak calls cancellations a “minimal risk,” but when that risk becomes real, ...

Among the three sectors under study -- payment, lending and banking, 11 apps with payment or lending as their primary ...

Zoom bets on free AI to drive enterprise adoption, despite evidence the highest return on investment comes from back-office automation.