Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You're probably familiar with chatbots because you've used them in some form within your ...

Customer service has evolved to meet consumers' ever-increasing demands. While artificial intelligence (AI) has revolutionized the way businesses interact with their customers, the human touch remains ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs — ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service leaders face increased challenges of gaining efficiencies while still ...