To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s GPT-3.5 framework to its customer service platform. Our team tests ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.