The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...