The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

Brands are treating ORM as part of the digital and customer service backbone; Online reputation management will soon move ...

With AI, small businesses have the platform to handle complex financial analysis and decision-making procedures.

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

"We fired the SEO company that we used to use. I no longer care about ranking on Google," said the founder of Geek Window ...

At first glance, a pharmacy visit might seem routine: a quick stop to pick up a prescription, a box of vitamins, or some ...

Executives in enterprise and public sector organisations rank customer experience and retention, then revenue growth and cost ...