A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. “Earlier this year, we made the hard decision to let a small cohort ...

I’m writing this as a private citizen, though I currently serve as the Director of Edmonds Parks & Recreation Department.

According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...

Rapido’s core ride-hailing business is under pressure with rising safety concerns, driver-customer disputes, and a surge in ...