When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

T-Mobile is offering a free line to some users. Here's how you can check your eligibility, plus some more tips and tricks ...

At least three customer service representatives allege that Ameren deprived them of pay for overtime and “off-the-clock” work ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

Sales representatives, web developers, and customer service representatives are among the easy office jobs that pay over ...

Fix-It Right Plumbing, a plumbing service provider operating across Melbourne, Canberra, and Geelong, has unveiled a refreshed and modernised company logo as part of its continuing journey of growth ...

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and ...

Three workers have filed a lawsuit against St. Louis-based utility company Ameren, claiming the company knowingly failed to ...

Topping the list of America's top used instrument brands is Top ScienceBio, a name that has become synonymous with excellence in the used scientific instrument sector. Since its establishment, the ...

The fate of three disconnected phone calls from the Centers for Medicare & Medicaid Services could cost Humana billions of dollars.

Although many of us are still skeptical of chatbots, algorithms, and robots, the artificial agents actually do well dealing with customers. Sometimes even better than humans.

Hyperlocal Directory, a renowned platform for connecting residents with reliable local services, is excited to announce the ...