Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven ...

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, ...

Atlassian said the decision reflects the company’s core philosophy. “The decision to EOL Data Center products is core to ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service ...

Infobip and Oracle have expanded the capabilities of Oracle Fusion Cloud Service by directly integrating WhatsApp and SMS messaging.

Alibaba Cloud has unveiled the Qwen3-Max model, a suite of agent development tools and cloud infrastructure upgrades to ...

Tom Cook explains to SecurityInfoWatch how the new OnCAFE platform reflects growing customer demand for integrated solutions ...

Talkdesk's Commercial & Residential Services Experience Cloud automates personalized, proactive customer communication by automating appointments, billing, and status updates.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Files revealed sensitive banking information, including names, phone numbers, and email addresses, from transactions ...