The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

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Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Artificial intelligence is being utilized in training for 988 Oregon phone operators, the suicide and crisis intervention ...

The National Center for Civil and Human Rights is expanding at a critical moment in the United States. Unlike the Smithsonian ...

When Christopher Reeve was paralyzed after being thrown from a horse in 1995, wife Dana Reeve renewed the Superman star's ...

Manny Rizo is a Democrat in Texas, so he is no stranger to being on the losing side. But this one seems to sting a bit more.

Transit authorities and the local transit union are seeking ways to prevent violence on buses and trains, including more ...

"I'm an RN in long-term care. I'm 64 years old. We have no breaks, no hot water, and we're short on medications, staff, and ...

A shocking incident in Union, South Carolina, has brought fast-food safety into sharp focus. A Burger King assistant manager ...

Ishe Smith, the first las Vegas-born fighter to win a world title, just might be the guy delivering your mail.

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