Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Megan McCaleb shares five quantifiable benefits of improv training on firefighter mental well-being and, as a result, on ...

Are suicide hotlines effective in preventing suicide? It is complicated. Hotlines address some causes of suicide, but not ...

On Sept. 10, in honor of Suicide Prevention Awareness Month, Stambaugh’s course viewed a livestream of posts from 988 about ...