When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

What makes the best use cases for AI so effective is not the technology itself, but the way it enhances creativity and ...

How can CFOs equip their finance groups to drive innovation and execute disruption-focused initiatives? The answer, in short: ...

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Artificial intelligence (AI) has revolutionized many fields in recent years, including the banking sector. There have been ...

Illinois could start turning homes and businesses into “virtual power plants” with solar-powered batteries aiding the grid, ...

DigitalOwl, which has developed technology for reading and analyzing medical information to support decisions by insurance ...

Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals.

Utilizing market research to inform decision-making begins with clearly identifying the objective: What specific goal am I ...

FinVolution’s global growth, undervaluation, and low-risk Pakistan expansion offer major upside with solid fundamentals. See ...

Technology has supercharged age-old fraud. AI makes deception virtually indistinguishable from reality, crypto enables anonymous theft, and the remote-work era expands opportunities to trick people.