Sometimes, the idea isn’t the problem—the execution is. One of the most common types of failure stems from misalignment ...

Technology faults may be inevitable in today’s world, but that makes the telco’s decision to not swiftly communicate Triple ...

The air in Chennai was thick with the promise of a monsoon downpour last Wednesday evening as engineers began work on a ...

Australia has foreshadowed changes to the nation’s telecommunications industry after a major company’s failure to connect ...

Mrs B, a 36-year-old woman, and her husband were having difficulties conceiving. When Mrs B got pregnant, she suffered a miscarriage. Following the miscarriage, she began seeing Dr G, an OB/GYN at a ...

Australian telco Optus said on Monday it had suffered another emergency call outage in an area south of Sydney.

Stephen Rue says that human error by staff at home and abroad was responsible for the catastrophic Triple Zero failure that ...

The hotel operator contested the dismissal claim, maintaining that the worker simply stopped communicating her availability ...

Optus was slapped with more than $12 million in penalties after its first outage and could be subject to similar fines again, ...

The Australian Communications and Media Authority has announced its investigation into the Optus triple-zero outage, with the ...

Australian phone company Optus will implement any recommendations from an independent review, Chief Executive Officer Stephen ...