Your tone matters highly while talking in a workplace disagreement or when talking to someone you know is sensitive.

The National Academies of Sciences, Engineering, and Medicine are private, nonprofit institutions that provide expert advice on some of the most pressing challenges facing the nation and world. Our ...

The development and communication of accurate and insightful financial reports and analyses are important for businesses and organizations to thrive. As stakeholders increasingly seek transparency and ...

Esteemed journalist Sydney J. Harris once said, “The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; ...

Say what is relevant, clearly and immediately. Communicating effectively is hard. Even for people who do it well, there are too many variables involved, too many moments where personal history makes ...

Businesses have been forced to innovate and switch gears quickly as they navigate the adverse conditions brought on by the pandemic. In some cases, they’ve been responding to changing customer needs, ...

A recent study in JAMA Internal Medicine found patients had negative perceptions of physicians who spent a lot of time on the computer during patient examinations, giving lower ratings to care quality ...

Harm events are inevitable. When they happen, data has consistently shown that early, open and transparent communication aids in maintaining trust between the affected parties and the clinicians ...