The National Academies of Sciences, Engineering, and Medicine are private, nonprofit institutions that provide expert advice on some of the most pressing challenges facing the nation and world. Our ...

Your tone matters highly while talking in a workplace disagreement or when talking to someone you know is sensitive.

The development and communication of accurate and insightful financial reports and analyses are important for businesses and organizations to thrive. As stakeholders increasingly seek transparency and ...

Esteemed journalist Sydney J. Harris once said, “The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; ...

Say what is relevant, clearly and immediately. Communicating effectively is hard. Even for people who do it well, there are too many variables involved, too many moments where personal history makes ...

Businesses have been forced to innovate and switch gears quickly as they navigate the adverse conditions brought on by the pandemic. In some cases, they’ve been responding to changing customer needs, ...

Understanding your audience is the first step to effective communication. Different individuals or groups may have distinct needs, preferences, and communication styles. Tailor your message to ...

Harm events are inevitable. When they happen, data has consistently shown that early, open and transparent communication aids in maintaining trust between the affected parties and the clinicians ...