AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Rockland Trust is expanding its office space at 120 Liberty St. in Brockton. The bank, which has leased two floors in the ...

The Berkeley County Library System (BCLS) is partnering with the South Carolina Aeronautical Training Center (SCATC) at Trident Technical College to host a pair of fall workshops that introduce local ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Night Off the Streets of Carson City will conduct its annual volunteer training on Oct. 23 at 5 p.m. and Oct. 25 at 9:30 a.m.