AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Rockland Trust is expanding its office space at 120 Liberty St. in Brockton. The bank, which has leased two floors in the ...

The Berkeley County Library System (BCLS) is partnering with the South Carolina Aeronautical Training Center (SCATC) at Trident Technical College to host a pair of fall workshops that introduce local ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Night Off the Streets of Carson City will conduct its annual volunteer training on Oct. 23 at 5 p.m. and Oct. 25 at 9:30 a.m.

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Each semester, the University of Arkansas Libraries offer faculty compensation and support to reduce the cost of textbooks for their students by using open educational resources.

The Institute for Urban Public Health opened with a ribbon cutting at the newly renovated W.R. Banks Child Development Center ...

You’re on duty, someone calls 911, you’re starting the investigation. So having that basic knowledge is essential,” said ...