autoevolution

Mazda CX-70 and CX-90 Recalled for Improper Powertrain and Engine Control Module Software

Almost 31,500 units of the 2024 model year Mazda CX-90 and 2025 model year Mazda CX-70 have been hit with a safety recall stateside. Improper powertrain and engine control module software may result ...

The Future Of CX Success: Intelligent Automation Across The Entire Customer Journey

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...
Cars

81,000 Mazda CX-70, CX-90 SUVs Recalled Over Software Issue

Of Mazda’s three most recent recalls, the most substantial involves the automaker’s relatively new CX-90 three-row SUV and freshly new CX-70 two-row SUV. Nearly 81,000 vehicles are affected by a ...
Business Wire

NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's ...
TMCnet

VECTOR Accelerates Managed Services Innovation with Aprecomm's AI-Driven CX Management Suite

VECTOR is a technology consulting and managed services provider focused exclusively on the telecommunications market. For ...
Business Wire

NICE Unveils CXone Mpower, The Ultimate CX-Aware AI Offering, Providing Continuous, Memory-Driven Human and AI Collaboration

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first ...

Top Enterprise CX Voice Priorities: Cloud, AI, Security, Consolidation

AVOXI, a global leader in cloud voice software for contact centers, today released key findings from the second annual State ...
ZDNet

Aruba expands CX switching portfolio, enhances software

Aruba on Tuesday announced an expanded CX switching portfolio, updates to its AOS-CX operating system and an enhanced version of the NetEdit switch configuration software, which now integrates with ...

Survey: 96% of CX Organizations View AI as a Key Strategy, but Governance Structures Lag Behind Implementation

Today, CallMiner released its annual CX Landscape Report in partnership with Vanson Bourne, revealing that the majority (96%*) of global contact center and customer experience (CX) leaders view AI ...
Nasdaq

KKR Makes Major Investment In CX, VoC Software Provider Alchemer; Terms Undisclosed

(RTTNews) - Investment firm KKR & Co. Inc. (KKR) Wednesday said it has made a significant majority investment in Alchemer, a provider of Customer Experience or CX and voice-of-the-customer or VoC ...
Diginomica

Taking the pulse of SAP CX on the verge of SAP Sapphire 2022 - Jen Bailin on bar-raising talent, cloud-native, and the CX metaverse

I've been tracking SAP CX moves across leadership changes. Now, the week before SAP's Sapphire events, it's time for an update and preview. SAP's Jen Bailin joined me to share her views, including her ...
Forbes

Where Speech-Enabling Software Fits In The CX Matrix

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customers want to feel valued, respected and connected to the brands they invest in. As a ...