Helpdesk phone calls constitute first contact with a company's customers as well as an opportunity to make a good impression, solve issues, or make a sale. This makes the information contained in ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

For data to be useful to humans, we have to be able to visualize it in a way that lets us understand the story it tells, and communicate it to others. Data visualization tools are constantly evolving ...

For enterprises to compete in an increasingly crowded and distributed market, it’s critical they understand that modern applications require both operational processing of transactions and ...