As organizations become increasingly dependent on software-based solutions, strategies to improve their efficiency and reliability are critical. IT Service Management (ITSM) provides a blueprint for ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

Lisa Erickson-Harris is a research director with Enterprise Management Associates, Boulder, Colo., a leading analyst and market research firm focusing exclusively on enterprise infrastructure ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to ...

The Academy of Management Executive (1993-2005), Vol. 16, No. 4, Services: Enhancing Effectiveness (Nov., 2002), pp. 96-109 (14 pages) As companies race to introduce technology that enables customers ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. by Chris Preimesberger Having an asset database inventory ...

Calitii, a global technology company, has secured an agreement with BridgeBio, a biopharmaceutical company, to implement ServiceNow’s IT service management (ITSM) platform across its infrastructure.

PALO ALTO, CA / ACCESSWIRE / April 6, 2023 / Pink Elephant Education & Technology and service management innovator 4me® have announced that they will be working closely together. In concrete terms, ...