Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One ...

For more than 50 years, the drive-thru speaker has been a symbol of convenience. But for customers, it’s often been a test of ...

Rich DeMuro visits a Wienerschnitzel in Pico Rivera—one of a growing number of fast food spots now using AI to take drive-thru orders. Sacramento rocked this week by a public corruption scandal in ...

Gliding through a McDonald’s drive-thru feels like a modern marvel: you bark your order into a speaker, roll to a window, and voila hot fries in hand, all from the comfort of your car. Since launching ...

Taco Bell’s chief digital officer says the company is having an “active conversation” about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Artificial intelligence is a massive help to everyday processes and work, but over at fast food chain Taco Bell, it is not as effective compared to humans. Taco Bell's management recently admitted ...

The drive-thru has been a cornerstone of the quick-service category for well over half a century. For much of that time, the model remained largely unchanged. Cars pull in, place an order, pay, pick ...

Shake Shack’s first Long Island drive-thru opened on Thursday, as the burger chain pushes to expand on the Island and across the United States in the coming year. The new outpost — Shake Shack’s sixth ...

NEW YORK, Oct 1 (Reuters) - Average drive-thru times at major fast food chains got 29.8 seconds slower in 2020, a survey showed on Thursday, dragged by increased safety protocols and staff turnover ...