Bullish (NYSE: BLSH), an institutionally focused global digital asset platform that provides market infrastructure and information services, announced today that it will release its financial results ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

InPost S.A. (($NL:INPST)) has held its Q2 earnings call. Read on for the main highlights of the call. InPost S.A. Earnings ...

The Bidvest Group (($BDVSY)) has held its Q4 earnings call. Read on for the main highlights of the call. During the recent earnings call, The ...

Coaching and culture matter. Supervisors who focus on behavior, not just metrics, build resilient, high-performing teams. Call center management is the backbone of effective customer service ...

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