Cox had a clear understanding of the issue and a tech went to work making sure the widows have reliable phone service. “We prioritize those calls.

Cox Communications says if you do have power after last week's storm, but you don't have Cox services, call and make sure your home is on their list.

Through surveys during the months after the rollout, Cox found that between 9 percent and 11 percent of Instant Answers users decided not to call customer support because the chat system answered ...

When a customer calls Cox to complain, they have been told (as I was) that Cox does not cause these popups, and that they (I) needed to subscribe to a special “service” for an extra $10.00 per ...