Alcatel launched today the Alcatel Office Call Center in France and Germany, a software application for small and medium-sized enterprises (SMEs).

Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and ...

Lighthouse Works is proud to have helped develop the EquiVista app, which promises to make call center jobs more accessible for the blind and visually impaired.

Salesforce.com is integrating Google Wave to its on-demand service center application, but more individual users will need to be using Wave for this to matter to Salesforce.com's customers.

Customer relationship management (CRM) software maker E.piphany Inc. next week will begin shipping Service 6.0, a call center application that combines sales and service capabilities and can be ...

There are few packaged applications for call centers with under 200 seats. We have the same opportunity as with SFA," the company's flagship on-demand CRM application.

Bell, using technology from Avaya, will provide a turnkey multimedia contact center application that allows businesses to outsource the ownership, design, installation and management of its ...

Indeed, the call center had to be built in a mere 45 days. "The design of the inbound call agent's desktop application was greatly complicated by [SEC] regulations," OAOT's Towers explains.

BCU adds the remote staff to call center queues when needed and can retain key employees by letting them work from home. BCU uses one application to manage all media for routing and reporting ...