Microsoft is taking a page from rival Salesforce.com's book and is launching an online store for third-party applications and services that build on top of its Dynamics CRM and ERP products. Microsoft ...

While Microsoft already is selling its new Dynamics 365 suite for enterprises, three of the pieces -- Marketing, Sales, and Customer Service -- of the Dynamics 365 Business suite targeted at small and ...

Microsoft's Dynamics 365 service offers an ever-growing set of AI tools that helps businesses manage many aspects of their business, such as customer and sales insights. Today, Microsoft announced ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

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eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft announced Sept. 28 that it has acquired ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Now that the acquisition of Good Technology is wrapped up, BlackBerry has been hosting several webcasts that offer a look into how the Good and BlackBerry world's meet. One such webcast is scheduled ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...