Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

A look at how several airlines are using AI for consumers and back-office tasks: United, Southwest, IAG, Delta, Ryanair, and ...

Amazon’s Prime Video has launched a pilot program using AI tools to dub select movies and series into English and Latin ...

The Columbus, Ohio-based data center infrastructure facilities company, which has 25,000 employees, is leaning into its most ...

Priya Subramani, VP & GM, Customer Experience Products at Freshworks, explains how SMBs can enrich customer experience with ...

With its new pilot program, Meta hopes to utilize ... and which tasks they want the AI to hand off to a live customer service representative. Tasks that the business AI can tackle include managing ...

Amazon’s Prime Video AI pilot is the most recent development in the company’s rollout of its AI dubbing technology. The ...

Esterre founder Michael Burns; Tmind AI founder Cindy Nie; Actual AI co-founder John Kennedy; CopyCat co-founder Graham Sabin ...

TotalExpert CEO Joe Welu shares how AI could revolutionize mortgage lending, enabling loan officers to work smarter and drive better borrower experiences.

The Corktown Carshare program is currently only permitted to operate in the two miles of the Detroit Transportation ...