Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video feature ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to ...

SINGAPORE--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced an integration with Discord that makes it easier for game developers and publishers to solve customer service issues directly in ...

SAN MATEO, Calif., July 28, 2022 (GLOBE NEWSWIRE) -- Momentive (Nasdaq: MNTV), a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, today announced the availability ...

Artificial intelligence and customer support appear to be a match made in heaven, as a new Zendesk report points to changing perspectives about the controversial tech across the industry. Customer ...