A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

Small businesses must work to develop their products and services as a key elements of their growth and success. Equally important, your sales staff is the vehicle that moves products and services ...

Thank you for last Sunday's article on the subject of user manuals! I feel compelled to respond, since it's my profession to write those manuals. I like to think I produce clear, intelligible manuals ...

Many (most?) in-house business applications are released without any user documentation, such as a manual, a user guide or help system. But that shouldn't necessarily be thought of as a failure. In ...

Today marks the 50th anniversary of William Strunk and E.B. White's Elements of Style, the grammar manual used by millions of students, including commentator Marc Acito. Me and a friend was talking ...

Although Award-winning educator Lynne Dozier retired from her teaching job, she’s educating more students than ever with her new book, “The Writer’s Voice: 18 Lessons to Improve Writing.” The manual ...