Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. In Jefferson County, N.Y., Cisco’s unified communications platform ...

Washington, DC is home to the nation’s most intricate civic events: permit rallies on the National Mall and memorial marches ...

WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...

Out of the five technology categories in Channel Champs that Cisco won overall, UC was the one it swept outright, boasting higher scores in every subcategory than either of its major challengers. In ...

D.C.’s Office of Unified Communications, which handles 911 and 311 calls, has been much maligned and criticized over the years for the way it handles and dispatches emergency requests. At a D.C.

The CRN 2023 Partner Program Guide offers the information solution providers need to evaluate the channel programs operated by the IT vendors they work with or are considering partnering with. The ...

A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...