Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

Twilio TWLO has enhanced its Flex platform with new features like Unified Profiles and Agent Copilot. Unified Profiles, powered by Twilio Segment, enables clients to access native data layers for ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Twilio Inc.TWLO recently announced that it has acquired its long-term business partner Ytica, as part of efforts to enhance its customer service application platform, Twilio Flex. With the acquisition ...

Twilio TWLO and The International Federation of Red Cross and Red Crescent Societies (“IFRC”) have collaborated to power IFRC’s digital help desk in Hungary and the Netherlands. To accomplish this, ...

Twilio TWLO recently announced that it has deepened its partnership with tech startup PolyAI by integrating the latter’s customer-led conversational assistant with Twilio Flex and Twilio Programmable ...

SAN FRANCISCO--(BUSINESS WIRE)--Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Twilio has ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...