Without a doubt, e-mail is an efficient and indispensable tool for doing business. But much communication is still conducted the old-fashioned way: by telephone. Two new products—Ovolab’s Phlink 1.4.2 ...

If you've ever seen your company's receptionist attempt to deal with a flood of incoming calls while trying to make sure each person gets the proper attention in a timely fashion, you may be ...

DoorDash announced its development of voice ordering capabilities incorporating AI, building on its existing model leveraging best-in-class agents, to further support restaurant operations. The ...

Thank you for staying with this story. If you are sick of voice mail, no human will come on the line to assist you. Thank you for reading this story about computerized phone answering systems. Some ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found that 74 percent of people were inclined to choose a ...

Schools turn to unified communications to centralize telephone and messaging management. Henry Knoch, technology consultant for Rapid River Public Schools in Michigan, needed a more efficient way to ...