Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

JetBlue, Delta Air Lines, and Southwest each ranked highest in overall customer satisfaction in the recently released J.D.

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

The J.D. Power study surveyed 10,224 passengers who had flights on major airlines in North America between March 2024 and ...

Southwest Airlines Co. (NYSE: LUV) is recognized by J.D. Power as the Best Airline for Economy Class Customer Satisfaction 1 ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

While airlines are facing some uncertainty ... customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on recent earnings ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.