A sophisticated cyberattack has embroiled a chunk of corporate America this year, in which hackers gained access to companies ...

Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...

Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

Salesforce.com is being sued by a customer who claims the CRM software vendor’s misrepresentations made their relationship go sour. Bray International, a valve manufacturer based in Houston, first ...

Salesforce CEO Marc Benioff said AI automation helped the software company cut its customer support headcount from 9,000 to 5 ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

Several months ago, I wrote about Backupify, a backup service meant to work specifically with Google Apps and Salesforce.com. Now, Swedish developer Cloudfinder — which already offers a cloud-hosted ...

Salesforce.com unveiled an on-demand customer support service on Wednesday, in a move to broaden its customer relationship management offerings. Supportforce.com is designed to allow a company's ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Salesforce.com has expanded the number of mobile application development tools it supports and also created a series of templates aimed at helping coders create mobile applications faster. The focus ...